Privacy Policy

Who we are: Home Renovation Solution Limited is the controller of personal data collected through this website. Our company number is 15699753 and our registered address is 18 Elms Road, Harrow, London, HA3 6BQ. In this policy, “we”, “us” and “our” mean Home Renovation Solution Limited.
Information we collect: When you submit an enquiry, contact us by email, telephone or WhatsApp, we may collect your name, telephone number, email address, project postcode or area, service, property type, timeframe, budget range, contact preference and the information you include in your message. We also record limited campaign attribution supplied with the enquiry, such as approved UTM values, landing path and a referrer without its query string. When permitted by your cookie choice, measurement services may collect usage information such as pages viewed, approximate location, device and browser information, and interactions with the site.
How and why we use your information: We use enquiry information to respond to your request, prepare a quotation, arrange or manage services, and keep a record of our communications. Our lawful basis is our legitimate interests in responding to business enquiries and managing our services, and where relevant, taking steps at your request before entering into a contract. We use website analytics to understand how visitors use the site and to improve its performance and content.
Email delivery and service providers: Website enquiry forms are delivered to our Google-hosted business mailbox at info@homerenovationsolution.co.uk. We use service providers that support our website, email and measurement, including our hosting provider and Google. If Meta advertising measurement is enabled and you choose “Accept all”, Meta may also process limited website event data. These providers process data only as needed to provide their services to us.
Analytics, advertising measurement and cookies: With your permission, we use Google Analytics 4 to measure website traffic and visitor interactions. If verified Meta advertising measurement is enabled, it will operate only when you choose “Accept all”. The quotation form continues to work if you choose “Analytics only” or “Reject non-essential”. You can accept all optional technologies, allow analytics only, reject non-essential technologies, or revise and withdraw your choice at any time using the “Cookie settings” button. You can also delete cookies through your browser settings.
How long we keep information: We keep website enquiries and related correspondence for 12 months from the date of the enquiry, unless a longer period is necessary to deal with an ongoing matter, establish or defend legal claims, or meet a legal obligation. We then securely delete or anonymise the information where appropriate.
Your rights: Subject to applicable law, you may ask us for access to your personal data, correction of inaccurate data, deletion, restriction of processing, or a copy of data you have provided to us. You may also object to processing based on legitimate interests. To exercise these rights, contact us using the details below. You also have the right to complain to the Information Commissioner’s Office.
Security and third-party links: We use reasonable technical and organisational measures to protect personal data. No transmission over the internet can be guaranteed completely secure. This website may link to third-party websites; their privacy practices are governed by their own policies.
Contact and changes to this policy: For privacy questions or requests, email info@homerenovationsolution.co.uk or write to Home Renovation Solution Limited, 18 Elms Road, Harrow, London, HA3 6BQ. We may update this policy when our practices or legal obligations change. Last updated: 13 October 2026.