Home Renovation Solution Limited is the controller of personal data collected through this website. Our company number is 15699753 and our registered address is 18 Elms Road, Harrow, London, HA3 6BQ. In this policy, “we”, “us” and “our” mean Home Renovation Solution Limited.
Information we collect
When you submit an enquiry, contact us by email, telephone or WhatsApp, we may collect your name, telephone number, email address, the service you are interested in and the information you include in your message. When you browse our website, Google Analytics 4 collects usage information such as pages viewed, approximate location, device and browser information, and interactions with the site.
How and why we use your information
We use enquiry information to respond to your request, prepare a quotation, arrange or manage services, and keep a record of our communications. Our lawful basis is our legitimate interests in responding to business enquiries and managing our services, and where relevant, taking steps at your request before entering into a contract. We use website analytics to understand how visitors use the site and to improve its performance and content.
Email delivery and service providers
Website enquiry forms are delivered to our Google-hosted business mailbox at info@homerenovationsolution.co.uk. We use service providers that support our website, email and analytics, including our hosting provider and Google. They process personal data only as needed to provide their services to us.
Google Analytics and cookies
We use Google Analytics 4 to measure website traffic and visitor interactions. Google Analytics may use cookies or similar technologies and process information about your use of this website. You can manage or delete cookies through your browser settings. For more information about how Google uses data, please review Google’s privacy information.
How long we keep information
We keep website enquiries and related correspondence for 12 months from the date of the enquiry, unless a longer period is necessary to deal with an ongoing matter, establish or defend legal claims, or meet a legal obligation. We then securely delete or anonymise the information where appropriate.
Your rights
Subject to applicable law, you may ask us for access to your personal data, correction of inaccurate data, deletion, restriction of processing, or a copy of data you have provided to us. You may also object to processing based on legitimate interests. To exercise these rights, contact us using the details below. You also have the right to complain to the Information Commissioner’s Office.
Security and third-party links
We use reasonable technical and organisational measures to protect personal data. No transmission over the internet can be guaranteed completely secure. This website may link to third-party websites; their privacy practices are governed by their own policies.
Contact and changes to this policy
For privacy questions or requests, email info@homerenovationsolution.co.uk or write to Home Renovation Solution Limited, 18 Elms Road, Harrow, London, HA3 6BQ. We may update this policy when our practices or legal obligations change. Last updated: 11 September 2026.
